Refund/ Return Policy - Bulk-Caps Wholesale Headwear

Refund/ Return Policy

Blank Items

We accept returns on blank items.  Returns must be initiated within 3 calendar days of receiving the items.  The items shall be in the same condition you received them.

It is the buyers responsibility to pay return shipping + cost of original shipment. Only the amount of the product will be refunded in the case of return. 

There is a 15% restocking fee on any and all return or cancelled orders.  This is to be assessed to the total of items.  

We no longer accept any returns for international orders outside of the United States.

We are not responsible for any misspelled addresses.  Please double check all spelling before placing.  If items are returned to us we can reship but will need to charge the shipping fee again. 

Custom Items

Being that the items are customized and no longer sellable condition for us we have a strict no refund policy on custom orders.  If you wish to see a sample of your item before full production you may ask our team for such.  There is a small fee for this order add on as it slows down production, but we recommend this option to ensure your logo stitches how you wish. 


As mentioned above we recommend ordering a sample of your items before full production, you can order a physical hat sample here https://bulk-caps.com/products/custom-embroidered-sample-hat. We highly recommend doing so because embroidery is very complicated and if your design requires a lot of detail in small place it WILL lose detail.  You can not jam a small detailed logo in a small space and expect perfect results.  Simple and clean logos work best for embroidery and make sure your lettering is large enough to be read.  We are not responsible for any production flaws if you choose to bypass this sample.  The embroidered package deals are sent straight into production which is why they are the price that they are.  

 

We reserve the right to use photos of completed projects on our website and or social medias for our advertising use.  We will not distribute any of your physical items nor reproduce your logos unless ordered directly by you or your company.

 

Partial Shipments/ Unfulfillable 

In the event items are unavailable at the time of shipment we will ship what we have available and cancel/ refund the unfulfillable items + partial shipping costs.

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Delivery Times

Blank hat orders ship within 1-14 business days depending on orders and current volume.  There is more fluctuation in time’s currently due to Covid-19 pandemic and labor shortages along with supply & demand issues.

 

Custom Embroidery orders ship within 5-30 business days.  Due to the nature of custom orders and the demand and production schedule constantly changing these turnaround times are not guaranteed.  If you need a grantees turnaround time before placing a order check with our team and we will let you know if feasible.